delivery

 

If the ordered goods cannot be shipped within 5 working days, Kivilaine customer support will agree on a suitable delivery time with the Buyer.

 

ITELLA SMARTPOST VENDER

If you want to receive the package the next day, you must make the purchase on a business day (Mon-Fri) before 12:00 noon. In this case, the parcels are expected to arrive at their destination the very next day. If you make a purchase after 12:00 noon, the package will reach the selected machine in 2-4 working days.

As soon as the parcel has reached the destination parcel machine, an SMS message will be sent to the mobile phone indicated in the order with all the necessary information to receive the parcel. The parcel must be picked up within 7 days of its arrival at the parcel machine.

Vending machine locations and opening hours in Estonia

DPD PICKUP AUTOMATIC MACHINE

Pickup is a network consisting of parcel machines and parcel shops.

For Estonia, when ordering on working days (M-F) before 12:00 noon, the parcel arrives at the parcel machine in Tallinn on the evening of the same day, elsewhere in Estonia (incl. When ordering to a parcel shop) the next day. Purchases made on Fridays after 12:00 noon and on Saturdays and Sundays (incl. Public holidays) will be delivered on the next working day.

For Latvia and Lithuania, orders placed on weekdays (Monday – Friday) until 12:00, will be shipped the same day. Orders placed on a Friday afternoon (after 12:00), on weekends or public holidays will be shipped the next business day. You will receive your shipment within 2-4 working days.

You will be notified of the arrival of the parcel by SMS, which contains the PIN code required to receive the parcel. Pleasant and convenient shopping!

Pickup point locations in Estonia

Pickup point locations in Latvia

Pickup point locations in Lithuania

DPD COURIER

The courier will deliver the package from Monday to Saturday at a time convenient to the buyer (9.00-17.00 or 17.00-21.00).

For Estonia, if the order is placed in the e-shop before 12 noon on the working day, the parcel will arrive by courier the next day (except Sunday), the order placed after 12 noon may arrive the next day. The exact time of arrival of the parcel will be sent to the buyer by SMS message on the morning of the day of parcel delivery.

For Latvia and Lithuania, usually the package arrives at the customer within 2-3 working days.

The courier calls the buyer more than 15 minutes before arrival. According to DPD, the accuracy of parcel delivery in the case of the DPD courier service is +/- 30 minutes. If the package cannot be handed over to the buyer the first time, the courier will agree on a second time, if necessary.

 

Transport is free for all orders of 70 € or more!